RETURNS

Any item purchased from me can be returned for refund or exchange within 14 days, provided it is returned in a saleable condition. Please ensure that you send the shoes and box back in the condition you received them in.

Exchanges
If I make a mistake in your delivery or the product is faulty, I will ensure that your replacement is issued as quickly as possible and will not charge you for replacement postage. I will also refund the cost of returning the product to me.
However, if you need me to replace a product because you ordered the wrong size, or you decide that you want something else, then all of the postage charges will have to be covered by you - that includes the return postage to send the item back to me and £5.00 to have any replacement sent out. If I cover the cost of replacing products that customers no longer want through no fault of mine, then I would have to raise my prices to reflect that extra cost. I know that you don't want that, so please be certain before you order.

To return all or part of your order, just complete my easy to follow returns process:

Step 1

Complete the following form to help me process your return as quickly as possible. This must be completed to help me process your return quicker when I receive it.

Joe Jogger returns

Name:

Original order number (see your receipt):

Item(s) to be returned:

Reason for return:

Item doesn't fit

Wrong item received

Item faulty

Other (specify in notes)

Exchange/Refund: (please note that all refunds will take 4 - 7 working days to process)

Refund

Exchange (please read policy above)

Confirm item to be exchanged for (product name, size, colour):

Additional Notes (please provide any further comments to help me process your return eg. nature of product fault):

Step 2

Return your item(s) to the following address, enclosing your receipt:
Joe Jogger
c/o Sweatshop
Unit 5
Fleming Way Industrial Estate
Worton Road
Isleworth
Middlesex
TW7 6EU

Remember, I can't take responsibility for items lost in transit, so make sure you obtain proof of posting from the Post Office.

Step 3

If you've ordered a replacement, I'll email you to confirm despatch of your replacement item(s).